ComputerWorld - Privacy Policy

1. Introduction

ComputerWorld ("we," "our," "us") operates computerworld.com.np from Kathmandu, Nepal. We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase computers, laptops, PC components, peripherals, and related electronics.

By using our Website, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us, which may include:

3. How We Use Your Information

• To process and fulfill your orders for electronics and computer products.
• To communicate with you regarding your order status, shipping updates, and service notifications.
• To send you transactional emails (order confirmation, shipping tracking, invoices).
• To provide technical support, warranty assistance, and product compatibility guidance.
• To respond to your customer service inquiries and provide support.
• To improve our website, product selection, and services based on your feedback and usage patterns.
• To send promotional offers and newsletters (with your consent, you may opt-out at any time).
• To comply with legal obligations under the laws of Nepal.

4. Legal Basis for Processing

For customers in the European Union (GDPR), our legal basis includes:

• Performance of a Contract: To fulfill our obligations from the sale of products to you.
• Legitimate Interest: For website security, fraud prevention, and direct marketing of similar products (you may opt-out).
• Consent: For marketing communications and optional data processing activities.

5. How We Share Your Information

We value your trust. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

• Service Providers: With logistics partners, payment processors, and warranty service centres to complete transactions and provide after-sales support.
• Legal Requirements: If required by law or valid legal requests by public authorities in Nepal.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

6. Data Security

We implement commercially reasonable security measures, including SSL encryption, secure server infrastructure, and access controls to protect your data. However, no electronic transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

• Order Information: Retained for mandated accounting periods (typically 5-7 years) under Nepal tax laws.
• Warranty Records: Retained for the duration of the warranty period plus a reasonable post-warranty period.
• Marketing Data: Retained until you unsubscribe or request deletion.

8. Your Data Protection Rights

You have the following rights regarding your personal data:

9. International Data Transfers

Your information is processed at our operating offices in Nepal. By providing your information, you consent to this processing. We take steps to ensure your data is treated securely and in accordance with this policy.

10. Contact Us